Terms

TERMS AND CONDITIONS

Last updated: August 2026

Welcome to Pretty Eventful. These terms and conditions govern your use of our website and the purchase of pre-owned luxury handbags from our store.
By accessing our website and placing an order, you agree to be bound by these terms in full.

1. About Us

Pretty Eventful is a UK-based retailer specialising in authenticated pre-owned luxury handbags.
We curate and sell designer bags from brands including Chanel, Louis Vuitton, Hermès, Dior, Gucci, Prada, Saint Laurent, and Celine.
All items undergo rigorous authentication by our expert team before listing.

2. Product Information and Authenticity

• All product descriptions, images, and pricing are provided for informational purposes and are subject to change without notice
• Every item listed on our website is physically inspected and authenticated by our in-house team of luxury goods specialists
• We guarantee 100% authenticity for all products sold. If any item is proven inauthentic by a recognised third-party authentication service, we will issue a full refund upon return of the item
• Pre-owned items may show signs of wear consistent with their stated condition rating (Excellent, Very Good, Good). Condition descriptions and photographs represent our professional assessment

3. Ordering and Payment

• All prices are displayed in British Pounds (£) and include VAT where applicable
• We accept payment via Visa, Mastercard, American Express, PayPal, and Apple Pay
• Orders are only confirmed upon successful payment and receipt of our order confirmation email
• We reserve the right to cancel or refuse any order for reasons including stock unavailability, pricing errors, or suspected fraudulent activity
• Payment transactions are processed securely through encrypted third-party payment providers

4. Shipping and Delivery

• We offer secure worldwide shipping from our UK base
• All orders are fully insured and shipped with tracked courier services
• Delivery times and shipping costs vary by destination and will be calculated at checkout
• The customer is responsible for any import duties, customs fees, or taxes applicable in their country of delivery
• Risk of loss or damage passes to the customer upon delivery

5. Returns Policy

• We offer free returns on all UK orders within 14 days of delivery
• International returns are accepted within 14 days, with return shipping costs borne by the customer unless the item is faulty or misdescribed
• Returned items must be in their original condition, with all tags and packaging intact
• Refunds will be processed within 7 working days after we receive and inspect the returned item
• Sale items may be excluded from free returns, as specified on individual product pages

6. Intellectual Property

• All content on this website including text, images, logos, product descriptions, and design is the intellectual property of Pretty Eventful
• You may not reproduce, distribute, modify, or use any website content for commercial purposes without our prior written consent

7. User Obligations

• You agree to use this website only for lawful purposes
• You must not attempt to interfere with website security, disrupt service, or submit false or misleading information
• You are responsible for maintaining the confidentiality of your account login details

8. Limitation of Liability

• We will not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products purchased
• Our total liability for any claim shall not exceed the purchase price of the relevant product
• Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will take effect immediately upon posting on the website.
Your continued use of the site following changes constitutes acceptance of the updated terms.

11. Contact Information

For any questions regarding these terms, please contact us at:

Email: rawhelen@yahoo.co.uk

Address: Woodrange, 81 Dowhills Road, Liverpool, UK, L23 8SL