REFUND AND RETURNS POLICY

Last updated: August 2026

At Bestway, we want you to be satisfied with your purchase. If for any reason you are not completely satisfied with your order, you may request a return or refund in accordance with the terms outlined below.

This policy applies to purchases made through our website and is subject to any mandatory consumer rights applicable to you under local law.

1. Returns Eligibility

To be eligible for a return and refund, your item should meet the following conditions:

• The return request should be submitted within the return period stated on the relevant product page or order information.
• The item should be returned in the same condition in which it was received, without additional wear, damage, alteration, or misuse.
• Where applicable, all original tags, packaging, accessories, manuals, and other included items should be returned with the product.
• The item must not have been modified, damaged, or materially altered after delivery.
• Products specifically identified as non-returnable or final sale may not be eligible for return, except where required by applicable law.

2. How to Initiate a Return

Please follow the steps below if you would like to request a return:

• Contact our customer support team at beisitewei@gmail.com with your order number and the reason for your return.
• Our team will review your request and provide return instructions where the return is approved.
• Pack the product securely and, where applicable, include its original packaging, accessories, tags, and documentation.
• Ship the item using an appropriate tracked delivery service when return tracking is required.
• Provide the return tracking number to our customer support team when requested.

Please do not return products before receiving return instructions from our customer support team where prior authorisation is required.

3. Refund Processing

• Once we receive the returned product, we may inspect it to confirm that it meets the applicable return conditions.
• If the return is approved, the refund will be processed within a reasonable period after the return has been inspected.
• Refunds will normally be issued to the original payment method used to place the order.
• The amount refunded will depend on the applicable return terms and the circumstances of the return.
• Original shipping charges may be non-refundable where the return is made for reasons such as change of mind, except where applicable law requires otherwise.
• Please allow additional time for your bank or payment provider to process and display the refunded amount.

4. Return Shipping Costs

• Return shipping costs may be the responsibility of the customer for returns made due to change of mind or other reasons not caused by Bestway.
• Where an item is confirmed to be defective, damaged before delivery, incorrectly supplied, or otherwise covered by applicable law, Bestway may arrange or reimburse reasonable return shipping costs.
• Original shipping charges may be non-refundable for voluntary returns unless otherwise required by applicable law.
• We recommend using a tracked shipping service when returning an item.
• Customers should retain proof of postage and tracking information until the return has been completed.

5. Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible after delivery.

• Provide your order number and a description of the problem.
• Where possible, provide clear photographs of the product, packaging, and any visible damage or discrepancy.
• We will review the issue and provide appropriate return or resolution instructions.
• Where the issue is confirmed to be our responsibility, we may provide a refund, replacement, repair, or other appropriate remedy, subject to product availability and applicable law.

6. Exchanges

Unless otherwise stated on the relevant product page, we do not generally offer direct exchanges.

If you would like a different product, you may be required to return the original item in accordance with this policy and place a new order for the desired product.

7. International Returns and Duties

• International customers may be responsible for customs duties, taxes, or other charges associated with returning an item, except where the return is due to an error or defect for which Bestway is responsible.
• Customers should ensure that return documentation is completed accurately and in accordance with applicable customs requirements.
• Bestway is not responsible for delays caused by customs authorities, incorrect documentation, or information supplied by the customer.

8. Changes to This Policy

We may update or modify this Refund and Returns Policy from time to time to reflect changes to our business, services, products, or applicable legal requirements.

Any updated version will be published on this page together with a revised “Last updated” date.

We encourage customers to review this policy before making a purchase.

9. Contact Us

If you have any questions about our returns or refund process, please contact our customer support team:

Email: beisitewei@gmail.com

Address:
B2-707, Dongchuang Technology Park
No. 216 Jinfeng Road, Mudu Town
Wuzhong District, Suzhou, Jiangsu, China