PRIVACY POLICY

Last updated: August 2026

Bestway (“we”, “us”, or “our”) operates this website and is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the circumstances in which we may share it when you use our website or purchase our products.

1. Information We Collect

We may collect the following personal information when you use our website:

• Contact details: Full name, email address, phone number, billing address, and shipping address.
• Account information: Username, password, order history, and saved preferences, where applicable.
• Payment information: Payment and transaction details processed securely through third-party payment providers. We do not store complete payment card numbers on our servers.
• Communication records: Emails, customer service enquiries, support requests, and feedback you submit to us.
• Technical data: IP address, browser type, device information, operating system, browsing activity, and cookie-related information.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To process and fulfil your orders, including payment processing, packaging, and shipping.
• To manage your account and provide customer support.
• To send order confirmations, shipping updates, and other service-related notifications.
• To process returns, refunds, exchanges, and after-sales services.
• To send marketing communications where you have provided the appropriate consent or where permitted by applicable law.
• To improve our website, products, services, functionality, and customer experience.
• To prevent fraud, abuse, unauthorised transactions, and other security risks.
• To comply with applicable legal, accounting, tax, regulatory, and other legal requirements.

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties.

We may share personal information with trusted service providers where necessary to operate our business and provide our services, including:

• Payment providers: For secure payment and transaction processing.
• Logistics and courier providers: For processing and delivering orders.
• Website hosting and technology providers: For website operation, maintenance, security, and technical support.
• Professional service providers: Including legal, accounting, auditing, and other professional advisers where necessary.
• Government authorities and regulators: Where disclosure is required by applicable law or legal process.

Third-party service providers may only process personal information as necessary to provide their services and are expected to maintain appropriate safeguards for the protection of your information.

4. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Payment transactions are processed through secure third-party payment providers using appropriate security and encryption technologies.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

5. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where legally applicable.
• Request restriction of certain processing activities.
• Object to certain uses of your personal information.
• Request portability of your personal information where applicable.
• Withdraw consent for marketing communications at any time.

To exercise your applicable privacy rights, please contact us using the email address provided below.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, resolve disputes, maintain business records, and comply with applicable legal, accounting, tax, and regulatory requirements.

The length of time we retain information may vary depending on the type of information and the legal requirements applicable to it.

7. International Data Transfers

Depending on the services we use and where our customers are located, your personal information may be transferred to or processed in countries outside your country of residence.

Where required by applicable law, we take appropriate measures to ensure that personal information transferred internationally receives an appropriate level of protection.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember user preferences, analyse website traffic, and provide a better shopping experience.

You may be able to control or disable certain cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised “Last updated” date.

We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: beisitewei@gmail.com

Address:
B2-707, Dongchuang Technology Park,
No. 216 Jinfeng Road, Mudu Town,
Wuzhong District, Suzhou, Jiangsu, China