Privacy Policy
PRIVACY POLICY
Last updated: August 2026
Pretty Eventful (“we”, “us”, or “our”) operates a pre-owned luxury handbag retail website.
We are committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect the following personal information when you use our website:
- Contact details: Full name, email address, phone number, billing and shipping address
- Account information: Username, password, order history, saved preferences
- Payment information: Payment card details (processed securely via third-party providers; we do not store full card numbers)
- Communication records: Emails, support tickets, and feedback you submit
- Technical data: IP address, browser type, device information, browsing behaviour, and cookie data
2. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfil your orders, including authentication, packaging, and worldwide shipping
- To manage your account and provide customer support
- To send order confirmations, delivery updates, and service notifications
- To process returns, refunds, and after-sales services
- To send marketing communications (only with your explicit consent), including new collection previews, private sale invitations, and editorial content
- To improve our website functionality, user experience, and service quality
- To comply with legal obligations, including tax, accounting, and anti-fraud requirements
3. Data Sharing and Disclosure
We do not sell your personal data to third parties.
We may share your information with trusted service providers who assist our business operations:
- Payment processors: Stripe, PayPal, Apple Pay for secure transaction processing
- Logistics and courier partners: For order delivery
- IT and website hosting providers: For system maintenance and technical support
- Professional advisors: Including legal, accounting, and audit services
All third parties are contractually required to protect your data and may only process it in accordance with our instructions.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
All sensitive payment transactions are encrypted via SSL technology.
5. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request erasure of your personal data (“right to be forgotten”)
- Restrict or object to certain processing activities
- Request data portability
- Withdraw your consent to marketing communications at any time
To exercise these rights, please contact us using the email address provided below.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
Order records are retained for a minimum of 6 years for tax and compliance purposes.
7. International Transfers
As we offer worldwide shipping, your data may be transferred to and stored in countries outside the UK.
We ensure all transfers comply with UK GDPR requirements and maintain adequate protection standards.
8. Changes to This Policy
We may update this privacy policy from time to time.
Any changes will be posted on this page, and we encourage you to review it periodically.
9. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
Email: rawhelen@yahoo.co.uk
Address: Woodrange, 81 Dowhills Road, Liverpool, UK, L23 8SL
